ChargebackInformationRequestNotification

cleverbridge has decided to fight a chargeback request and needs you to provide us with additional information to help us fight it.

JSON Reference

This notification uses the Reimbursement Model.

📘

Note

This notification is delivered via email. Make sure to set up a Contact as the email recipient who can provide cleverbridge with the information that they require. For more information about email notifications and contacts, see Manage Notifications.

📘

Note

There are two types of notifications which relate to chargebacks:

To receive both notifications, you must set up two separate notifications in the Commerce Assistant under Tools > Add Notifications. In the first notification, you should select Chargeback under Notification Events. In the second notification, you should select Chargeback information request under Notification Events. If you create one notification with both of these events, you will not receive the ChargebackInformationRequestNotification.

Examples

{
   "meta":{
      "type":"ChargebackInformationRequestNotification",
      "date":"2019-04-11T11:39:31.507109",
      "schemaUrl":"https://web-dev.cgn.cleverbridge.com/JsonNotificationSchemas/ChargebackInformationRequestNotification"
   },
   "purchaseId":139950636,
   "status":"Paid",
   "statusId":"PAY",
   "billingContact":{
      "language":"English",
      "languageId":"en",
      "locale":"en-US",
      "company":"Your Company Name",
      "firstname":"Jon",
      "lastname":"Doe",
      "companyRomanized":"Your Company Name",
      "firstnameRomanized":"Jon",
      "lastnameRomanized":"Doe",
      "country":"Germany",
      "countryId":"DE",
      "email":"[email protected]"
   },
   "deliveryContact":{
      "language":"English",
      "languageId":"en",
      "locale":"en-US",
      "company":"Your Company Name",
      "firstname":"Jon",
      "lastname":"Doe",
      "companyRomanized":"Your Company Name",
      "firstnameRomanized":"Jon",
      "lastnameRomanized":"Doe",
      "country":"Germany",
      "countryId":"DE",
      "email":"[email protected]"
   },
   "licenseeContact":{
      "language":"English",
      "languageId":"en",
      "locale":"en-US",
      "company":"Your Company Name",
      "firstname":"Jon",
      "lastname":"Doe",
      "companyRomanized":"Your Company Name",
      "firstnameRomanized":"Jon",
      "lastnameRomanized":"Doe",
      "country":"Germany",
      "countryId":"DE",
      "email":"[email protected]"
   },
   "paymentInfo":{
      "currency":"Euro",
      "currencyId":"EUR",
      "paymentType":"Visa",
      "paymentTypeId":"CCA_VIS",
      "isPurchaseOrder":false,
      "cardLastFourDigits":"1112",
      "cardExpirationDate":{
         "month":11,
         "year":2033
      }
   },
   "creationTime":"2019-04-11T11:38:55.298604",
   "paymentArriveTime":"2019-04-11T11:39:31.507109",
   "lastModificationTime":"2019-04-11T11:39:32.898481",
   "subscriptionRevenueCategoryId":"Signup",
   "remoteAddress":"89.1.3.0",
   "httpUserAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36",
   "httpEntryUrl":"https://shop.yourcustomdomain.com/1584/?scope=checkout\u0026cart=214946",
   "httpReferer":"https://shop.yourcustomdomain.com/1584/?scope=checkout\u0026cart=214946",
   "httpAcceptLanguage":"de-DE,de;q=0.9,en-US;q=0.8,en;q=0.7",
   "internalCustomer":"2mGZ1IjUTgqvrmbroFqvf5Rs2Bs1zWI9ybVyJMPD",
   "customerConfirmationPageUrl":"https://shop.yourcustomdomain.com/1584/p/139950636-ySixS1hMNY0qFeNGJphl",
   "customerPdfDocumentUrl":"https://shop.yourcustomdomain.com/invoice/4U789FASNZA2NRFRI6TS/AKD-73664100666.pdf",
   "merchantOfRecord":"AG",
   "items":[
      {
         "runningNumber":1,
         "productId":214946,
         "productName":"SC_subsc_4",
         "yourProductId":"SC_subsc_4_internal",
         "yourProductName":"SC_subsc_4_internal",
         "clientId":1584,
         "quantity":1,
         "yourCurrency":"Euro",
         "yourCurrencyId":"EUR",
         "profitCalculation":{
            "grossRevenue":11.07,
            "collectedVat":2.07,
            "netRevenue":9.0,
            "cbMarginPercentage":-2.21,
            "cbMarginFix":0.0,
            "yourNetProfit":6.79,
            "yourVat":1.29,
            "yourGrossProfit":8.08
         },
         "yourPrice":{
            "productSinglePrice":{
               "netPrice":9.0,
               "vatPrice":1.71,
               "grossPrice":10.71,
               "vatPercentage":19.0
            },
            "productTotalPrice":{
               "netPrice":9.0,
               "vatPrice":1.71,
               "grossPrice":10.71,
               "vatPercentage":19.0
            },
            "totalSinglePrice":{
               "netPrice":9.0,
               "vatPrice":1.71,
               "grossPrice":10.71,
               "vatPercentage":19.0
            },
            "totalTotalPrice":{
               "netPrice":9.0,
               "vatPrice":1.71,
               "grossPrice":10.71,
               "vatPercentage":19.0
            }
         },
         "customerPrice":{
            "productSinglePrice":{
               "netPrice":9.0,
               "vatPrice":2.07,
               "grossPrice":11.07,
               "vatPercentage":23.0
            },
            "productTotalPrice":{
               "netPrice":9.0,
               "vatPrice":2.07,
               "grossPrice":11.07,
               "vatPercentage":23.0
            },
            "totalSinglePrice":{
               "netPrice":9.0,
               "vatPrice":2.07,
               "grossPrice":11.07,
               "vatPercentage":23.0
            },
            "totalTotalPrice":{
               "netPrice":9.0,
               "vatPrice":2.07,
               "grossPrice":11.07,
               "vatPercentage":23.0
            }
         },
         "deliveries":[
            {
               "download":{
                  "link":"https://dl.yourcustomdomain.com/1584/psxn1x-25003-BEFEEAD1-139950636/DownloadMeFull.txt",
                  "expirationTime":"2019-06-10T11:39:33.502263",
                  "deliveryType":"cleverbridge delivers full version by download",
                  "deliveryTypeId":"cleverbridgeDeliversDownload"
               }
            }
         ],
         "recurringBilling":{
            "subscriptionId":"S25669715",
            "subscriptionItemRunningNo":1,
            "subscriptionEventtypeId":"new",
            "originalPurchaseId":139950636,
            "originalPurchaseItemRunningNumber":1,
            "intervalNumber":0,
            "intervalLengthInDays":1,
            "intervalLengthInMonths":0,
            "gracePeriodDays":1,
            "statusId":"ACT",
            "status":"Active",
            "itemStatusId":"ACT",
            "itemStatus":"Active",
            "nextBillingDate":"2019-04-12T11:39:31.507109",
            "cancellationUrl":"https://shop.yourcustomdomain.com/1584/crb/139950636-ySixS1hMNY0qFeNGJphl-1",
            "changePaymentSubscriptionUrl":"https://shop.yourcustomdomain.com/1584/scp/S25669715-mj01pS5VwrF0QcTI",
            "nextBillingProfit":{
               "grossRevenue":11.07,
               "collectedVat":2.07,
               "netRevenue":9.0,
               "cbMarginPercentage":-2.21,
               "cbMarginFix":0.0,
               "yourNetProfit":6.79,
               "yourVat":1.29,
               "yourGrossProfit":8.08
            },
            "renewalType":"Automatic"
         }
      }
   ],
   "extraParameters":{

   }
}
<?xml version="1.0" encoding="UTF-8"?>
<cbn:ChargebackInformationRequestNotification xmlns:cbn="http://xml.cleverbridge.com/3.13.0.10/cleverbridgeNotification.xsd">
   <cbn:NotificationDate>2019-04-11T11:39:31.507109Z</cbn:NotificationDate>
   <cbn:Purchase xmlns:cbt="http://xml.cleverbridge.com/3.13.0.10/cleverbridgeTypes.xsd" cbt:Id="139950636">
      <cbt:Status>Paid</cbt:Status>
      <cbt:StatusId>PAY</cbt:StatusId>
      <cbt:BillingContact>
         <cbt:Language>German</cbt:Language>
         <cbt:LanguageId>de</cbt:LanguageId>
         <cbt:Locale>de-DE</cbt:Locale>
         <cbt:Company>Your Company Name</cbt:Company>
         <cbt:Firstname>Jon</cbt:Firstname>
         <cbt:Lastname>Doe</cbt:Lastname>
         <cbt:CompanyRomanized>Your Company Name</cbt:CompanyRomanized>
         <cbt:FirstnameRomanized>Jon</cbt:FirstnameRomanized>
         <cbt:LastnameRomanized>Doe</cbt:LastnameRomanized>
         <cbt:Country>Germany</cbt:Country>
         <cbt:CountryId>DE</cbt:CountryId>
         <cbt:Email>[email protected]</cbt:Email>
      </cbt:BillingContact>
      <cbt:DeliveryContact>
         <cbt:Language>German</cbt:Language>
         <cbt:LanguageId>de</cbt:LanguageId>
         <cbt:Locale>de-DE</cbt:Locale>
         <cbt:Company>Your Company Name</cbt:Company>
         <cbt:Firstname>Jon</cbt:Firstname>
         <cbt:Lastname>Doe</cbt:Lastname>
         <cbt:CompanyRomanized>Your Company Name</cbt:CompanyRomanized>
         <cbt:FirstnameRomanized>Jon</cbt:FirstnameRomanized>
         <cbt:LastnameRomanized>Doe</cbt:LastnameRomanized>
         <cbt:Country>Germany</cbt:Country>
         <cbt:CountryId>DE</cbt:CountryId>
         <cbt:Email>[email protected]</cbt:Email>
      </cbt:DeliveryContact>
      <cbt:LicenseeContact>
         <cbt:Language>German</cbt:Language>
         <cbt:LanguageId>de</cbt:LanguageId>
         <cbt:Locale>de-DE</cbt:Locale>
         <cbt:Company>Your Company Name</cbt:Company>
         <cbt:Firstname>Jon</cbt:Firstname>
         <cbt:Lastname>Doe</cbt:Lastname>
         <cbt:CompanyRomanized>Your Company Name</cbt:CompanyRomanized>
         <cbt:FirstnameRomanized>Jon</cbt:FirstnameRomanized>
         <cbt:LastnameRomanized>Doe</cbt:LastnameRomanized>
         <cbt:Country>Germany</cbt:Country>
         <cbt:CountryId>DE</cbt:CountryId>
         <cbt:Email>[email protected]</cbt:Email>
      </cbt:LicenseeContact>
      <cbt:PaymentInfo>
         <cbt:Currency>Euro</cbt:Currency>
         <cbt:CurrencyId>EUR</cbt:CurrencyId>
         <cbt:PaymentType>Visa</cbt:PaymentType>
         <cbt:PaymentTypeId>CCA_VIS</cbt:PaymentTypeId>
         <cbt:IsPurchaseOrder>false</cbt:IsPurchaseOrder>
         <cbt:CardLastFourDigits>1112</cbt:CardLastFourDigits>
         <cbt:CardExpirationDate>
            <cbt:Month>11</cbt:Month>
            <cbt:Year>2033</cbt:Year>
         </cbt:CardExpirationDate>
      </cbt:PaymentInfo>
      <cbt:CreationTime>2019-04-11T11:38:55.298604Z</cbt:CreationTime>
      <cbt:PaymentArriveTime>2019-04-11T11:39:31.507109Z</cbt:PaymentArriveTime>
      <cbt:LastModificationTime>2019-04-11T11:39:32.898481Z</cbt:LastModificationTime>
      <cbt:SubscriptionRevenueCategoryId>Signup</cbt:SubscriptionRevenueCategoryId>
      <cbt:RemoteAddress>10.0.49.0</cbt:RemoteAddress>
      <cbt:HttpUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36</cbt:HttpUserAgent>
      <cbt:HttpEntryUrl>https://shop.yourcustomdomain.com/1584/?scope=checkout&amp;cart=214946</cbt:HttpEntryUrl>
      <cbt:HttpReferer>https://shop.yourcustomdomain.com/1584/?scope=checkout&amp;cart=214946</cbt:HttpReferer>
      <cbt:HttpAcceptLanguage>de-DE,de;q=0.9,en-US;q=0.8,en;q=0.7</cbt:HttpAcceptLanguage>
      <cbt:InternalCustomer>2mGZ1IjUTgqvrmbroFqvf5Rs2Bs1zWI9ybVyJMPD</cbt:InternalCustomer>
      <cbt:CustomerConfirmationPageUrl>https://shop.yourcustomdomain.com/1584/p/139950636-ySixS1hMNY0qFeNGJphl</cbt:CustomerConfirmationPageUrl>
      <cbt:CustomerPdfDocumentUrl>https://shop.yourcustomdomain.com/invoice/4U789FASNZA2NRFRI6TS/AKD-73664100666.pdf</cbt:CustomerPdfDocumentUrl>
      <cbt:MerchantOfRecord>AG</cbt:MerchantOfRecord>
      <cbt:Items>
         <cbt:Item cbt:RunningNo="1">
            <cbt:ProductId>214946</cbt:ProductId>
            <cbt:ProductName>SC_subsc_4</cbt:ProductName>
            <cbt:ProductNameExtension />
            <cbt:YourProductId>SC_subsc_4_internal</cbt:YourProductId>
            <cbt:YourProductName>SC_subsc_4_internal</cbt:YourProductName>
            <cbt:ClientId>1584</cbt:ClientId>
            <cbt:Quantity>1</cbt:Quantity>
            <cbt:YourCurrency>Euro</cbt:YourCurrency>
            <cbt:YourCurrencyId>EUR</cbt:YourCurrencyId>
            <cbt:ProfitCalculation>
               <cbt:GrossRevenue>11.07</cbt:GrossRevenue>
               <cbt:CollectedVat>2.07</cbt:CollectedVat>
               <cbt:NetRevenue>9</cbt:NetRevenue>
               <cbt:CbMarginPercentage>-2.21</cbt:CbMarginPercentage>
               <cbt:CbMarginFix>0</cbt:CbMarginFix>
               <cbt:YourNetProfit>6.79</cbt:YourNetProfit>
               <cbt:YourVat>1.29</cbt:YourVat>
               <cbt:YourGrossProfit>8.08</cbt:YourGrossProfit>
            </cbt:ProfitCalculation>
            <cbt:YourPrice>
               <cbt:ProductSinglePrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>1.71</cbt:VatPrice>
                  <cbt:GrossPrice>10.71</cbt:GrossPrice>
                  <cbt:VatPercentage>19</cbt:VatPercentage>
               </cbt:ProductSinglePrice>
               <cbt:ProductTotalPrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>1.71</cbt:VatPrice>
                  <cbt:GrossPrice>10.71</cbt:GrossPrice>
                  <cbt:VatPercentage>19</cbt:VatPercentage>
               </cbt:ProductTotalPrice>
               <cbt:TotalSinglePrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>1.71</cbt:VatPrice>
                  <cbt:GrossPrice>10.71</cbt:GrossPrice>
                  <cbt:VatPercentage>19</cbt:VatPercentage>
               </cbt:TotalSinglePrice>
               <cbt:TotalTotalPrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>1.71</cbt:VatPrice>
                  <cbt:GrossPrice>10.71</cbt:GrossPrice>
                  <cbt:VatPercentage>19</cbt:VatPercentage>
               </cbt:TotalTotalPrice>
            </cbt:YourPrice>
            <cbt:CustomerPrice>
               <cbt:ProductSinglePrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>2.07</cbt:VatPrice>
                  <cbt:GrossPrice>11.07</cbt:GrossPrice>
                  <cbt:VatPercentage>23</cbt:VatPercentage>
               </cbt:ProductSinglePrice>
               <cbt:ProductTotalPrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>2.07</cbt:VatPrice>
                  <cbt:GrossPrice>11.07</cbt:GrossPrice>
                  <cbt:VatPercentage>23</cbt:VatPercentage>
               </cbt:ProductTotalPrice>
               <cbt:TotalSinglePrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>2.07</cbt:VatPrice>
                  <cbt:GrossPrice>11.07</cbt:GrossPrice>
                  <cbt:VatPercentage>23</cbt:VatPercentage>
               </cbt:TotalSinglePrice>
               <cbt:TotalTotalPrice>
                  <cbt:NetPrice>9</cbt:NetPrice>
                  <cbt:VatPrice>2.07</cbt:VatPrice>
                  <cbt:GrossPrice>11.07</cbt:GrossPrice>
                  <cbt:VatPercentage>23</cbt:VatPercentage>
               </cbt:TotalTotalPrice>
            </cbt:CustomerPrice>
            <cbt:Deliveries>
               <cbt:Download>
                  <cbt:DeliveryType>cleverbridge delivers full version by download</cbt:DeliveryType>
                  <cbt:DeliveryTypeId>cleverbridgeDeliversDownload</cbt:DeliveryTypeId>
                  <cbt:Link>https://yourcustomdomain.com/1584/psxn1x-25003-BEFEEAD1-139950636/DownloadMeFull.txt</cbt:Link>
                  <cbt:ExpirationTime>2019-06-10T11:39:33.502263Z</cbt:ExpirationTime>
                  <cbt:Filename />
               </cbt:Download>
            </cbt:Deliveries>
            <cbt:Additionals />
            <cbt:ExtraParameters />
            <cbt:RecurringBilling cbt:SubscriptionId="S25669715" cbt:SubscriptionItemRunningNo="1">
               <cbt:SubscriptionEventtypeId>new</cbt:SubscriptionEventtypeId>
               <cbt:OriginalPurchaseId>139950636</cbt:OriginalPurchaseId>
               <cbt:OriginalPurchaseItemRunningNo>1</cbt:OriginalPurchaseItemRunningNo>
               <cbt:IntervalNo>0</cbt:IntervalNo>
               <cbt:GracePeriodDays>1</cbt:GracePeriodDays>
               <cbt:StatusId>ACT</cbt:StatusId>
               <cbt:Status>Active</cbt:Status>
               <cbt:ItemStatusId>ACT</cbt:ItemStatusId>
               <cbt:ItemStatus>Active</cbt:ItemStatus>
               <cbt:NextBillingDate>2019-04-12T11:39:31.507109Z</cbt:NextBillingDate>
               <cbt:CancellationUrl>https://shop.yourcustomdomain.com/1584/crb/139950636-ySixS1hMNY0qFeNGJphl-1</cbt:CancellationUrl>
               <cbt:ChangePaymentSubscriptionUrl>https://shop.yourcustomdomain.com/1584/scp/S25669715-mj01pS5VwrF0QcTI</cbt:ChangePaymentSubscriptionUrl>
               <cbt:NextBillingProfit>
                  <cbt:GrossRevenue>11.07</cbt:GrossRevenue>
                  <cbt:CollectedVat>2.07</cbt:CollectedVat>
                  <cbt:NetRevenue>9</cbt:NetRevenue>
                  <cbt:CbMarginPercentage>-2.21</cbt:CbMarginPercentage>
                  <cbt:CbMarginFix>0</cbt:CbMarginFix>
                  <cbt:YourNetProfit>6.79</cbt:YourNetProfit>
                  <cbt:YourVat>1.29</cbt:YourVat>
                  <cbt:YourGrossProfit>8.08</cbt:YourGrossProfit>
               </cbt:NextBillingProfit>
               <cbt:RenewalType>Automatic</cbt:RenewalType>
               <cbt:IntervalLengthInDays>1</cbt:IntervalLengthInDays>
            </cbt:RecurringBilling>
         </cbt:Item>
      </cbt:Items>
      <cbt:ExtraParameters />
   </cbn:Purchase>
</cbn:ChargebackInformationRequestNotification>