Discussions

Hi there, One of my customers is currently subscribed to _Product A_ with a quantity of 4 licenses. Now, the customer wishes to upgrade two of these licenses to a higher product version, moving from _Basic_ to _Professional_. How can I execute this upgrade for the specified licenses, while keeping the remaining two licenses unchanged?

Hi there, As I am managing multi-item subscriptions encompassing various products, I am faced with the following scenario: It all began with a single-item subscription featuring _Product A_, with the customer ordering _8 licenses_. At their request, I used the [Update Subscription Item](https://dev.cleverbridge.com/reference/updatesubscriptionitem) API call to incorporate 2 licenses for _Product B_ into their subscription, resulting in a total license count of 10. My aim is to have pricing calculated based on the combined license count within the subscription, which now stands at 10 licenses in total. I’ve previously set up Tier pricing for _Product A_, where the item price is discounted at a quantity of 10. Is it possible to extend Tier pricing to encompass the overall product count within the subscription?

Hi there, My webpage features a button that directs users to a purchase page. To preview the customer price on the purchase page, I used the \`\_cart/generatecartpreview \_API call. The intended gross price is approximately **1875 Danish krone (DKK)**. However, when I navigate to the purchase page, it displays a price of **270 Euro**, which is equivalent to **2025 DKK**. Why is the API call retrieving the incorrect price from the Cleverbridge platform?

Hi, I want to generate a pre-filled protected URL for a customer using Cleverbridge APIs. How can I achieve this result while ensuring the customer cannot change the pre-filled data before submitting the order?

Hi, we rely on our subscription platform to handle subscriptions and use the [ ProcessCart ](<>) API to process customer orders. We noticed that our logo is broken on the Cleverbridge-hosted checkout page we send our customers to complete purchases. Can you help us out to quickly resolve this issue?

Hi, we’re trying to increase the number of licenses for the current interval of the subscription by running the _UpdateSubscriptionItem_ API call. We also made sure to set the parameter `"AlignToCurrentInterval"` to `true` to ensure that the change takes effect immediately. Nonetheless, we keep receiving the following error message: { "Id": null, "Message": "Alignment CUS price total must be >= 0", "Status": 400 } What’s the root cause of this error?

Hi, we provide our customers with URLs already filled with relevant information. However, lately, our generated URLs do not show the information previously pre-populated via URL parameters. Any thoughts on how to solve this issue?