Discussions

We are trying to change the subscription renewal type from _automatic_ to _manual_ using _/subscription/updatesubscriptionrenewaltype_. We are, however, getting the following error message:_Subscription [Subscription Number] does not support renewal type concept_ Why are we getting this error in the response?

I am trying to retrieve a subscription’s information using the [Get Subscription](https://dev.cleverbridge.com/reference/getsubscription) API call. In the response, I am getting the value _-1_ in the `LastIntervalNo `key of the JSON file. What does this value mean?

Hi, one of our customers wants to downgrade the item quantity of their subscription from 10 to 4 by the next billing interval. They are trying to call the _UpdateSubscriptionItem_ API and execute the downgrade with the following: ```curl CURL curl --request POST --url https://rest.cleverbridge.com/subscription/updatesubscriptionitem --header 'accept: application/json' --header 'content-type: application/json' --header 'authorization: Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx' --data '{ "AlignmentSettings": { "AlignToCurrentInterval": true, "ExtendInterval": false, "GetCustomerPricePreviewOnly": false }, "GenerateMail": true, "ProductId": 123456, "Quantity": 4, "RunningNumber": 1, "SubscriptionId": "S12345678", "TriggerImmediateRenewal": false, "UpdateAction": "Downgrade" }' ``` However, they keep getting the following error: `"Alignment CUS price total must be >= 0"` How can they solve this?

Hi, one of our customers wishes to decrease the quantity of the subscription items on the next billing interval. Can you share details on how to achieve that? Thanks!

Hi, I want to access the order history of a purchase while using the Get Purchase V2 API call. The purchase in question is partially refunded. When I execute the Get Purchase V2 call, I get a _PartialRefundNotification_ that displays the refunded amount when what I want to get is a _PaidOrderNotification_ with details related to the original paid price. Any idea how to achieve that?

Hi, processing the cart via API is unsuccessful. Unsure how to proceed next.

Hi, One of our customers is trying to upgrade their subscription directly from their online dashboard. However, the upgrade is not going through. Unfortunately, the customer did not share any more specifics. Can you provide some insights as to why it's not working?