Discussions
"Previous alignment..." error won't disappear
Hi and hope you can help me sort this out!
When our customer is trying to increase the number of licenses for an active subscription there’s a "Previous alignment is still pending, no further alignments possible" error. We’ve tried the ‘increase subscription item quantity’ and ‘update subscription item’ APIs but keep getting the message ☹ Has anyone dealt with something similar? What can we do to resolve this?
Posted by Technical Communication 25 days ago
Using GraphQL API for product management
Hi all!
We are looking to use GraphQL API in the future. Could you provide us with more information about it and what it can be used for? Will it work for the product management?
And also, I googled there’s lots of reference to how convenient GraphQL is, but does it offer any real performance increase?
Posted by Technical Communication 25 days ago
API for final order details
Hi everyone!
Does anyone know if there is any API to pull the final order details from the clearing report directly into our internal system?. We want to use the data for internal reports.
Posted by Technical Communication 25 days ago
What are the possible statusIds for a subscriptions?
we know about ACT and DEA but are not sure of the 3 letter codes for Hold and Grace- are there any more?
Posted by nick chesterton about 1 month ago
Cart and checkout price difference
Hello,
I have a page with a button linking to a purchase page, showing the customer price. I am using the cart/generatecartpreview API to populate prices from Commerce Assistant (CA) onto my website.
This gives me a gross price of 1875 DKK, but when I go to the checkout, the price in euros says 270, which is around 2025 DKK.
How do I get the correct price?
Posted by Technical Communication 2 months ago
get the url to update the payment details
Hi,
How do get the url to update the payment details of a particular subscription id?
This is format of the url that I want.
<https://checkout.yourcompany.com/123/s/><subscriptionid>?s=<starttime>&e=<endtime>&c=<checksum>&
Posted by Iwan Effendi 2 months ago
Direct links to invoices
Hi,
We are working on a website where customers can manage their Cleverbridge subscriptions. We would like to provide customers with direct links to their invoices (expiring links for security purposes).
How can we get the invoice ID from the PaidOrderNotification XML or any other source for both test orders and real purchases?
Thank you in advance for your reply!
Posted by Technical Communication 3 months ago
Sending users a login link
Hello,
I have a question regarding the API. Which endpoint should we use to automatically send a login link to the user in an email? I checked the API documentation but couldn't find this information. Can someone help clarify?
Thank you!
Posted by Technical Communication 3 months ago
PayPal account
Why is this on my PayPal account. I don’t recognize you company.
Posted by Marnievisser 5 months ago
How to execute partial upgrades
Hi there,
One of my customers is currently subscribed to _Product A_ with a quantity of 4 licenses. Now, the customer wishes to upgrade two of these licenses to a higher product version, moving from _Basic_ to _Professional_.
How can I execute this upgrade for the specified licenses, while keeping the remaining two licenses unchanged?
Posted by Technical Communication 6 months ago