Discussions
Getting error while trying to change a subscription’s renewal type to manual
We are trying to change the subscription renewal type from _automatic_ to _manual_ using _/subscription/updatesubscriptionrenewaltype_.
We are, however, getting the following error message:_Subscription [Subscription Number] does not support renewal type concept_
Why are we getting this error in the response?
Posted by Technical Communication 19 days ago
LastIntervalNo =-1 when trying to get subscription information using the Get Subscription API
I am trying to retrieve a subscription’s information using the [Get Subscription](https://dev.cleverbridge.com/reference/getsubscription) API call.
In the response, I am getting the value _-1_ in the `LastIntervalNo `key of the JSON file.
What does this value mean?
Posted by Technical Communication 19 days ago
API taking very long to respond
Hello, we are experiencing a delayed response time when we make batch API calls. It takes up to 30 seconds to get a response.
Is that usual?
Posted by Technical Communication 19 days ago
Possible Customer Inquiring about your service
Is this a telephone service number - that’s what I’m looking for - it’ just for me though 1 person - so, I wouldn’t need or want to pay a fortune. I just know my husband buys through y’all & said to check here first
Posted by Lizzie Larsen about 1 month ago
Calling the UpdateSubscriptionItem API returns the error message: "Alignment CUS price total must be >= 0"
Hi,
one of our customers wants to downgrade the item quantity of their subscription from 10 to 4 by the next billing interval.
They are trying to call the _UpdateSubscriptionItem_ API and execute the downgrade with the following:
```curl CURL
curl --request POST
--url https://rest.cleverbridge.com/subscription/updatesubscriptionitem
--header 'accept: application/json'
--header 'content-type: application/json'
--header 'authorization: Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx'
--data '{
"AlignmentSettings": {
"AlignToCurrentInterval": true,
"ExtendInterval": false,
"GetCustomerPricePreviewOnly": false
},
"GenerateMail": true,
"ProductId": 123456,
"Quantity": 4,
"RunningNumber": 1,
"SubscriptionId": "S12345678",
"TriggerImmediateRenewal": false,
"UpdateAction": "Downgrade"
}'
```
However, they keep getting the following error: `"Alignment CUS price total must be >= 0"`
How can they solve this?
Posted by Technical Communication about 1 month ago
How to show customers an upcoming downgrade on the next billing interval?
Hi,
one of our customers wishes to decrease the quantity of the subscription items on the next billing interval. Can you share details on how to achieve that?
Thanks!
Posted by Technical Communication about 1 month ago
Get Purchase API call returns Partial Refund Notification instead of Paid Order Notification
Hi,
I want to access the order history of a purchase while using the Get Purchase V2 API call. The purchase in question is partially refunded.
When I execute the Get Purchase V2 call, I get a _PartialRefundNotification_ that displays the refunded amount when what I want to get is a _PaidOrderNotification_ with details related to the original paid price.
Any idea how to achieve that?
Posted by Technical Communication about 1 month ago
Calling the Process Cart API is unsuccessful
Hi,
processing the cart via API is unsuccessful. Unsure how to proceed next.
Posted by Technical Communication about 1 month ago
Update Subscription Item API call returns error
Hi,
One of our customers is trying to upgrade their subscription directly from their online dashboard. However, the upgrade is not going through.
Unfortunately, the customer did not share any more specifics.
Can you provide some insights as to why it's not working?
Posted by Technical Communication about 1 month ago