Discussions
Tier pricing for multi-item subscriptions
Hi there,
As I am managing multi-item subscriptions encompassing various products, I am faced with the following scenario:
It all began with a single-item subscription featuring _Product A_, with the customer ordering _8 licenses_. At their request, I used the [Update Subscription Item](https://dev.cleverbridge.com/reference/updatesubscriptionitem) API call to incorporate 2 licenses for _Product B_ into their subscription, resulting in a total license count of 10.
My aim is to have pricing calculated based on the combined license count within the subscription, which now stands at 10 licenses in total.
I’ve previously set up Tier pricing for _Product A_, where the item price is discounted at a quantity of 10.
Is it possible to extend Tier pricing to encompass the overall product count within the subscription?
Posted by Technical Communication 11 days ago
Unable to increase amount of licenses for running subscription
Hi,
we’re trying to increase the number of licenses for the current interval of the subscription by running the _UpdateSubscriptionItem_ API call. We also made sure to set the parameter `"AlignToCurrentInterval"` to `true` to ensure that the change takes effect immediately.
Nonetheless, we keep receiving the following error message:
{
"Id": null,
"Message": "Alignment CUS price total must be >= 0",
"Status": 400
}
What’s the root cause of this error?
Posted by Technical Communication 7 months ago
Downgrading a running subscription
Hi,
a customer of ours wants to downgrade the number of licenses in their running subscription from 7 to 3. Their subscription renewal is already due, and their order status is _Secure 3D Enrolled_.
We called the _UpdateSubscriptionItem_ API to execute the downgrade and reduce the number of licenses within the subscription.
However, we keep getting the following error:
`{`
"Id": null,
"Message": "An error has occurred processing your request.",
"Status": 500
}\`
What's the reason behind this error?
Posted by Technical Communication 7 months ago
API to cancel unpaid orders?
We offer subscriptions with manual renewal. Despite sending renewal reminder emails, a significant number of manual renewals remain unpaid. Is there an API available to cancel these unpaid orders?
Posted by Technical Communication 10 months ago
Upgrading a running subscription
Hi there,
can we use the Subscription API to upgrade a running subscription that includes changing the product price and adding one or more products at the same time?
Posted by Technical Communication 10 months ago
Getting error while trying to change a subscription’s renewal type to manual
We are trying to change the subscription renewal type from _automatic_ to _manual_ using _/subscription/updatesubscriptionrenewaltype_.
We are, however, getting the following error message:_Subscription [Subscription Number] does not support renewal type concept_
Why are we getting this error in the response?
Posted by Technical Communication 11 months ago
LastIntervalNo =-1 when trying to get subscription information using the Get Subscription API
I am trying to retrieve a subscription’s information using the [Get Subscription](https://dev.cleverbridge.com/reference/getsubscription) API call.
In the response, I am getting the value _-1_ in the `LastIntervalNo `key of the JSON file.
What does this value mean?
Posted by Technical Communication 11 months ago
Calling the UpdateSubscriptionItem API returns the error message: "Alignment CUS price total must be >= 0"
Hi,
one of our customers wants to downgrade the item quantity of their subscription from 10 to 4 by the next billing interval.
They are trying to call the _UpdateSubscriptionItem_ API and execute the downgrade with the following:
```curl CURL
curl --request POST
--url https://rest.cleverbridge.com/subscription/updatesubscriptionitem
--header 'accept: application/json'
--header 'content-type: application/json'
--header 'authorization: Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx'
--data '{
"AlignmentSettings": {
"AlignToCurrentInterval": true,
"ExtendInterval": false,
"GetCustomerPricePreviewOnly": false
},
"GenerateMail": true,
"ProductId": 123456,
"Quantity": 4,
"RunningNumber": 1,
"SubscriptionId": "S12345678",
"TriggerImmediateRenewal": false,
"UpdateAction": "Downgrade"
}'
```
However, they keep getting the following error: `"Alignment CUS price total must be >= 0"`
How can they solve this?
Posted by Technical Communication 12 months ago
Update Subscription Item API call returns error
Hi,
One of our customers is trying to upgrade their subscription directly from their online dashboard. However, the upgrade is not going through.
Unfortunately, the customer did not share any more specifics.
Can you provide some insights as to why it's not working?
Posted by Technical Communication 12 months ago