Discussions
How to get app for my subscription payment? .
I'm trying to find out where I get the app for my payment for my subscription?
Posted by Patricia Collier 9 days ago
What did I allegedly order??
What did I allegedly order?
Posted by Patrice Turner 28 days ago
How to generate a pre-filled protected URL?
Hi,
I want to generate a pre-filled protected URL for a customer using Cleverbridge APIs. How can I achieve this result while ensuring the customer cannot change the pre-filled data before submitting the order?
Posted by Technical Communication 3 months ago
Broken Logo on Our Email Communicaton to Cusotmers
Hi,
we rely on our subscription platform to handle subscriptions and use the [ ProcessCart ](<>) API to process customer orders. We noticed that our logo is broken on the Cleverbridge-hosted checkout page we send our customers to complete purchases.
Can you help us out to quickly resolve this issue?
Posted by Technical Communication 3 months ago
What did I purchase wand when?
please get back to me asap
Posted by nancy 5 months ago
Unable to increase amount of licenses for running subscription
Hi,
we’re trying to increase the number of licenses for the current interval of the subscription by running the _UpdateSubscriptionItem_ API call. We also made sure to set the parameter `"AlignToCurrentInterval"` to `true` to ensure that the change takes effect immediately.
Nonetheless, we keep receiving the following error message:
{
"Id": null,
"Message": "Alignment CUS price total must be >= 0",
"Status": 400
}
What’s the root cause of this error?
Posted by Technical Communication 6 months ago
How to generate URLs with pre-filled information?
Hi,
we provide our customers with URLs already filled with relevant information. However, lately, our generated URLs do not show the information previously pre-populated via URL parameters.
Any thoughts on how to solve this issue?
Posted by Technical Communication 6 months ago
Downgrading a running subscription
Hi,
a customer of ours wants to downgrade the number of licenses in their running subscription from 7 to 3. Their subscription renewal is already due, and their order status is _Secure 3D Enrolled_.
We called the _UpdateSubscriptionItem_ API to execute the downgrade and reduce the number of licenses within the subscription.
However, we keep getting the following error:
`{`
"Id": null,
"Message": "An error has occurred processing your request.",
"Status": 500
}\`
What's the reason behind this error?
Posted by Technical Communication 6 months ago
How do I find the charge on my bill?
I had a bill to you and was told to come to this website. I can't find the help I wanted.
Posted by James Rivers, Shirley Rivers 9 months ago
API to cancel unpaid orders?
We offer subscriptions with manual renewal. Despite sending renewal reminder emails, a significant number of manual renewals remain unpaid. Is there an API available to cancel these unpaid orders?
Posted by Technical Communication 10 months ago