Discussions
Downgrading a running subscription
Hi,
a customer of ours wants to downgrade the number of licenses in their running subscription from 7 to 3. Their subscription renewal is already due, and their order status is _Secure 3D Enrolled_.
We called the _UpdateSubscriptionItem_ API to execute the downgrade and reduce the number of licenses within the subscription.
However, we keep getting the following error:
`{`
"Id": null,
"Message": "An error has occurred processing your request.",
"Status": 500
}\`
What's the reason behind this error?
Posted by Technical Communication 7 months ago
LastIntervalNo =-1 when trying to get subscription information using the Get Subscription API
I am trying to retrieve a subscription’s information using the [Get Subscription](https://dev.cleverbridge.com/reference/getsubscription) API call.
In the response, I am getting the value _-1_ in the `LastIntervalNo `key of the JSON file.
What does this value mean?
Posted by Technical Communication 11 months ago
Calling the UpdateSubscriptionItem API returns the error message: "Alignment CUS price total must be >= 0"
Hi,
one of our customers wants to downgrade the item quantity of their subscription from 10 to 4 by the next billing interval.
They are trying to call the _UpdateSubscriptionItem_ API and execute the downgrade with the following:
```curl CURL
curl --request POST
--url https://rest.cleverbridge.com/subscription/updatesubscriptionitem
--header 'accept: application/json'
--header 'content-type: application/json'
--header 'authorization: Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx'
--data '{
"AlignmentSettings": {
"AlignToCurrentInterval": true,
"ExtendInterval": false,
"GetCustomerPricePreviewOnly": false
},
"GenerateMail": true,
"ProductId": 123456,
"Quantity": 4,
"RunningNumber": 1,
"SubscriptionId": "S12345678",
"TriggerImmediateRenewal": false,
"UpdateAction": "Downgrade"
}'
```
However, they keep getting the following error: `"Alignment CUS price total must be >= 0"`
How can they solve this?
Posted by Technical Communication 12 months ago
How to show customers an upcoming downgrade on the next billing interval?
Hi,
one of our customers wishes to decrease the quantity of the subscription items on the next billing interval. Can you share details on how to achieve that?
Thanks!
Posted by Technical Communication 12 months ago
Get Purchase API call returns Partial Refund Notification instead of Paid Order Notification
Hi,
I want to access the order history of a purchase while using the Get Purchase V2 API call. The purchase in question is partially refunded.
When I execute the Get Purchase V2 call, I get a _PartialRefundNotification_ that displays the refunded amount when what I want to get is a _PaidOrderNotification_ with details related to the original paid price.
Any idea how to achieve that?
Posted by Technical Communication 12 months ago