Downgrading a running subscription

7 months ago by Technical Communication(edited)

Hi,

a customer of ours wants to downgrade the number of licenses in their running subscription from 7 to 3. Their subscription renewal is already due, and their order status is Secure 3D Enrolled.

We called the UpdateSubscriptionItem API to execute the downgrade and reduce the number of licenses within the subscription.

However, we keep getting the following error:

{
"Id": null,
"Message": "An error has occurred processing your request.",
"Status": 500
}`

What's the reason behind this error?

subscription